Jointly

Support Instructions

Effective Date: 01/02/2025

1. CONTACTING SUPPORT

Welcome to Jointly! It's important for us that you have a great experience with the app and we can help you grow your social circle. Our team is doing their best to make the app as bug-free as possible. In the event you'd encounter any technical issues, you can check often occuring issues and their solutions below. Or contact us at support@joinjointly.com

2. FREQUENTLY OCCURING ISSUES

Verification SMS not received (Lyca Mobile)

We are aware that our sms verification system does not work very well with Lyca mobile. That is why we have implemented a second sms provider. After inputting your phone number, wait for the 30 secs to run out and a send again button will show. That button uses the second sms provider and does work with Lyca Mobile.